We'll be saddened not to create your masterpiece, but we understand that life happens...
Please let us know as soon as possible, and we'll do our best to work with your situation
Custom Cake Cancellation Policy: Notify us at least 5 days before your scheduled pickup date to cancel without penalty. For custom cakes, if you miss the 5 day window, charges of up to 50% of the total price may apply, as each custom cake is unique. Contact us via email at email@example.com to cancel your order.
Daily Cake Selection: Late Cancellation Policy: Cancellations are considered "late" when made with less than 24 hours' notice before the scheduled pick-up date. In such cases, a charge of 50% of the total order will be charged to the card used to secure the order.
Rescheduling Orders: To reschedule your order, a 50% charge of the total price will be applied to secure the new date and will be processed on your card.
Refunds: Refunds will be processed using the original payment method. For any concerns, please email us at firstname.lastname@example.org.
Fee Waiver*: We reserve the right to waive any fee or penalty at our discretion for reasons we deem sufficient and reasonable.
We do require a credit card to accompany all orders
Our Cancellation Policy :(
Monday to Saturday - 9 am - 4 pm Closed Sundays
1200 Wellington St West, Ottawa
Copyright 2015 The Cake Shop Inc.
All rights reserved.